TERMS & CONDITIONS

Frequently Asked Questions

1. Placing an Order

2. Returns, Refunds and Exchanges

3. Custom Orders

4. Privacy Policy

1. Placing an Order

Newman Art Designs uses a Secure shopping cart system so all customer data is private, and can be submitted with confidence. All categories are accessible through our navigation panel, and each format will display a current price list.
To place an order simply select the BUY link which is listed near each product, this will add the product to your shopping cart. By selecting the [Continue Shopping] link on the lower part of the Shopping Cart page, you will be sent back to the previous page you had visited. You can move anywhere through the Newman Art Designs Website, and continue adding items to your cart at will.

The Shopping Cart allows you to change quantities, and remove items at any time. Be sure to hit the [Recalculate] button if you make any changes while on the Shopping Cart Page.

Shipping is automatically calculated as you add or subtract items. Even if you are not planning to purchase items during your visit, you can still get an estimate of how much your total would be for future reference.

If you're ordering with a credit card through our shopping cart, you must provide us with your home/business phone number (beeper numbers will not be accepted), and a legitimate email address. No phone number means no order.


E-mail Inquiries

We would like to be able to answer all of our general e-mail inquiries in a timely fashion, however, please bear in mind, that our top priority is following up on orders.

2. Returns, Refunds and Exchanges Policy

100% Money Back Guarantee: if damaged in freight transit. Either a full refund can be organised or a replacement sent.

How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

Return Exceptions

All items can be returned if the original packaging is opened.

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email [email protected] to request a refund and we will assign you a tracking #.
2. Mail your returned item to:


Newman Art Designs
Returns Department Tracking #
3 Dundee St
Calamvale
Qld 4116
Australia

Return Exceptions

All items can be returned if the original packaging is opened.

Restocking Fee

All items are subject to a 0% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your product item is in like new condition, you may exchange your item for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.


3. Custom Orders

There are so many species of insects to mount. We have endeavored to select a broad cross-section of species form several Phlya. If there is a particular species you would like us to mount, then please inquire and we can quote you on the finished product delivered to your door. If you agree on the price then we can go ahead with it after receiving payment. Please bear it in mind that we probably don't have it in stock and need to order the specimen/s in so this could take a few weeks. We will notify the customer through e-mail, if an order will be delayed/backordered, at which point, the customer can cancel the order with a simple reply.

6. Privacy Policies

At Newman Art Designs, we recognize and respect the importance of maintaining the privacy of our customers. We do not sell, trade, disclose or give-away any information we may have on any of customers or members. Our servers employ industry standard security procedures to protect all our information from unauthorised access.

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